Privacy Policy
At NorthRides, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use the NorthRides mobile application, website, and related services.
Information We Collect
We may collect personal information such as your name, phone number, email address, location data, payment details, and trip history when you register or use our services. We may also collect device and usage information to improve platform performance and security.
How We Use Your Information
Your information is used to provide and improve our services, process bookings and payments, communicate important updates, enhance safety, prevent fraud, and comply with legal obligations.
Location Data
Location data is collected to enable trip booking, navigation, fare calculation, and service accuracy. Location access may be required even when the app is running in the background during an active trip.
Payments & Financial Information
Payment transactions are processed through secure third-party payment gateways. NorthRides does not store full card details on its servers. Wallet balances, rewards, and transaction records are securely maintained for service functionality.
Data Sharing
We may share limited information with drivers, service providers, payment partners, and legal authorities when required to deliver services, process payments, ensure safety, or comply with applicable laws. We do not sell your personal data to third parties.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
Your information is retained only for as long as necessary to fulfill service requirements, legal obligations, dispute resolution, and enforcement of agreements.
User Rights
You have the right to access, update, or request deletion of your personal information, subject to applicable laws and operational requirements. Requests can be made through official NorthRides support channels.
Children’s Privacy
NorthRides services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Third-Party Links
The platform may contain links to third-party services. NorthRides is not responsible for the privacy practices or content of external websites or services.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after updates indicates acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact NorthRides through the official support options provided in the application.